The Elevate CollectiveDubai

Refund and Cancellation Policy

Last updated: 9 October 2026

1. Overview

We understand that circumstances may change. This policy outlines our approach to cancellations and refunds for our events, retreats, and programmes.

Please read this policy carefully before making a booking. By registering for any of our experiences, you acknowledge and agree to these terms. Joining a waitlist does not create a booking and requires no payment.

2. Event Cancellations by Participants

2.1 Single-Day Events (for example the Saturday Switch Up and the Elevated Vision Board)

Cancellation timeline:

  • More than 7 days before the event: Full refund minus 10% administrative fee
  • 3 to 7 days before the event: 50% refund
  • Less than 3 days before the event: No refund
  • No-show: No refund

2.2 Multi-Day Retreats (including international retreats)

Cancellation timeline:

  • More than 90 days before the retreat: Full refund minus 15% administrative fee
  • 60 to 90 days before the retreat: 70% refund
  • 30 to 60 days before the retreat: 50% refund
  • Less than 30 days before the retreat: No refund, but credit towards a future retreat (valid for 12 months)
  • No-show: No refund or credit

2.3 Corporate Programmes

Corporate programmes have customised cancellation terms based on the specific agreement. Please refer to your corporate contract or contact us at reach@theelevatecollective.me for details.

3. How to Cancel Your Booking

To cancel your booking, please:

  • Email us at reach@theelevatecollective.me with your booking reference and full name
  • Include "CANCELLATION REQUEST" in the subject line
  • Provide the reason for cancellation (optional but appreciated)
  • Wait for confirmation from our team (usually within 48 hours)

Cancellations are effective from the date we receive your email, not the date you send it. We recommend requesting cancellation as early as possible to maximise your refund eligibility.

4. Refund Processing

Once your cancellation is approved:

  • Refunds will be processed within 14 business days
  • Refunds will be issued to the original payment method
  • Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear in your account
  • You will receive an email confirmation once the refund has been processed

5. Transferring Your Booking

If you cannot attend but do not want to cancel, you may:

5.1 Transfer to Another Person

  • Single-day events: Free transfer up to 48 hours before the event
  • Multi-day retreats: Transfer allowed up to 30 days before, subject to an AED 150 administrative fee
  • The new participant must meet any eligibility requirements for the programme

5.2 Transfer to a Future Event

  • Subject to availability and approval
  • Credit valid for 12 months from the original booking date
  • Any price difference must be paid before the new event
  • A transfer fee may apply (AED 100 for single-day events, AED 300 for retreats)

6. Event Cancellation or Modification by The Elevate Collective

If we need to cancel or significantly modify an experience due to circumstances beyond our control (for example natural disasters, venue issues, instructor illness, or insufficient registrations), we will:

  • Notify you as soon as possible (at least 48 hours for single-day events, 14 days for retreats)
  • Offer you a choice between a full refund (including all fees), credit for the full amount towards a future event, or transfer to an alternative date (if available)

Please note: we are not responsible for any additional costs you may have incurred (such as travel arrangements, accommodation, or time off work). We strongly recommend purchasing travel insurance for multi-day retreats.

7. Medical Emergencies and Special Circumstances

If you need to cancel due to serious illness or injury (yours or an immediate family member's), a death in the family, or emergency circumstances beyond your control, please contact us immediately at reach@theelevatecollective.me. We will review your situation on a case-by-case basis and may offer more flexible options. Medical documentation or other proof may be required.

8. No-Show Policy

If you fail to attend an event without prior cancellation notice:

  • No refund will be provided
  • No credit towards future events will be issued
  • Your booking will be considered fulfilled

9. Travel Insurance

For multi-day retreats, especially international retreats, we strongly recommend purchasing comprehensive travel insurance that covers:

  • Trip cancellation and interruption
  • Medical emergencies
  • Travel delays
  • Lost or delayed baggage

10. Disputes and Resolution

If you have concerns about a cancellation or refund decision, contact us at reach@theelevatecollective.me with details of your concern. We will review your case and respond within 5 business days.

11. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated "Last updated" date. The policy in effect at the time of your booking will apply to that booking.

12. Contact Information

For questions about this policy or to request a cancellation: The Elevate Collective, Dubai, United Arab Emirates. Email: reach@theelevatecollective.me